Membership Terms and Conditions

These terms form the contract of your Membership with Forces Fit and apply to all members.

All Membership requests must be emailed to membership@forcesfit.co.uk . Any requests received after 1500hrs will be dealt with the following day (excluding weekends). We will send an email confirmation of all membership administrative action. If you do not receive email confirmation within 48hrs of a request, it is your responsibility to contact us to confirm that we have received your request. We will not take responsibility for any requests that we did not receive.

Your membership starts from the day that you join and will run for the minimum term that you select when joining. The minimum term requirement is for “full months of membership”, i.e. part months do not count towards your minimum term. Your minimum term will be displayed within a welcome email. If you do not receive this email it is your responsibility to contact us and request a new copy.

Your membership payments will continue once your minimum term has expired unless you inform us otherwise via email to membership@forcesfit.co.uk.

Where you have not cancelled your Membership and you are not attending the classes you remain liable to pay your membership fees.

During Minimum Term

We will not accept ANY cancellation request during the minimum term of a membership unless:

We have received a request due to medical conditions, in this instance we will provide a form (via email) that will need to be completed by a doctor and returned to us by recorded mail. The following also applies:

1. Membership payments will not be cancelled until such time that the form has been received by us. The cancellation date will be on the day that we receive the completed form.
2. If a form is received uncompleted we will not cancel membership payments and will provide an additional copy.
3. If a form is received by us completed but not at least 10 days prior to the next scheduled payment, the next payment we be payable and non-refundable.

Any membership cancelled via the bank whilst during a minimum term will be subject to the following terms:

1. We will attempt to contact you via email with instructions to reinstate your membership.
2. If we receive no reply after 5 days we will pass your account to a Debt Collection Agency.
3. We will seek to recover all of the monies owed for the entire remaining minimum term period and you will be liable to pay the added administrative costs applied by the Debt Collection Agency.

Not within Minimum Term

We require notice from you via email to membership@forcesfit.co.uk of your membership cancellation. Where your request is received within 10 days of your next scheduled payment we will not cancel the next payment and your membership will be cancelled from the end of the following 1 month period.

If we feel it necessary, we reserve the right to cancel your membership at any time for the following reasons:
- Breach of the terms of this contract
- Use of disruptive behaviour
- Use of abusive language during our classes

All suspensions must be for a minimum of one week and must be requested providing a start and end date for the suspended period via email to membership@forcesfit.co.uk.

During Minimum Term

You are able to suspend your membership via email to membership@forcesfit.co.uk for a maximum of six weeks total during a minimum term. All suspended time used during a minimum term will be added onto the minimum term.

If you require suspending of your membership for longer than a six week period during a minimum term we require a doctor’s note confirming that you are required to not exercise for the stated period of time.

Not within Minimum Term

You are able to suspend your membership via email to membership@forcesfit.co.uk for a maximum of fifteen weeks.

Joining Fee & Offer

The joining fee is £30.00 and is payable when initially activating your membership. When joining by the end of the next day after attending your Taster Class and joining online via our Monthly Membership option we will waive the joining fee. The joining fee applies in all other cases.

You will not need to pay a joining fee when joining if you have previously been a member within the last 12 months and have left your membership within the terms of this contract.

Monthly Membership

Your initial payment will be a pro-rated amount to cover the remainder of the month in which you join and one month in advance from your first payment date. All subsequent payments will be for the monthly fee as stated within a confirmation email and always on your selected payment date for the month ahead.

Upon joining you will receive a confirmation email of your payment amount and plan. If you do not receive this email it is your responsibility to contact us and request another copy.

Class Blocks

When purchasing a class block the expiry date is always 12 months from the date of purchase. The joining fee will always apply and be added to your purchase price when initially activating your membership via this option.

Failed Membership Payments

Where you have not cancelled your Membership and you are not attending the classes you remain liable to pay your membership fees.

Where your membership payment fails we will contact you using the email address within your membership details to notify you of the failed payment. We will provide you with the option to pay the balance immediately via Credit/Debit Card or to add the amount onto your next scheduled payment.

1. If we receive no response to our email within 5 days we will automatically add the amount onto your next scheduled payment. In this instance we will add the missed membership payment and an administrative charge of £10.00 onto the next scheduled payment.
2. If your next scheduled payment also fails we will cancel your membership and will pass your account to a Debt Collection Agency to recover the owed fees on our behalf. If this is necessary we will claim the entire owed money and the remainder of any minimum term remaining on your membership.In this instance you will be liable to pay any administrative costs added by the Debt Collection Agency.

We display our class timetables within the individual location pages of our website. It is your responsibility to stay updated with the timetable as this may change due to seasonal effects during the year.

We will always try to provide you with 30 days’ notice of any timetable changes and will display the information within the individual location pages.

If we do not run an advertised class at your location for 14 days or more you may be entitled to a refund amount, pro-rated against your membership usage.

You are permitted to attend any of our locations by booking in when arriving at the class with the Lead Instructor at the new location and providing your name and membership number (your membership number can be found within your login).

You will be required to sign confirmation that you are an active member at an alternative location.

Where your attendance at a new location exceeds your attendance at your home location in any three month period and within the usage limits of your membership you will take on the membership rate of the new location.

We are not legally responsible for any possessions that you may bring to a class whether left with an Instructor or in a vehicle. We do not accept responsibility for any loss or damage.

Where you sustain any injury during a class you are responsible for informing an Instructor.

We may decide at any time to change our pricing and / or terms of membership. Where any change that affects you takes place we will provide you with a minimum 30 days’ notice.